Skip to content
Online in Alberta

Close Quarters / Help

Gambling help in Calgary and Alberta

Checked October 8, 2026By the Map Room

Help with gambling problems in Alberta is free, confidential and open around the clock, by phone, text or chat. The lines below work from anywhere in the province, including all nine casinos on this map, from Balzac to Mînî Thnî.

Three places to start

  • Free and confidential, 211 Alberta answers 24/7 by phone at 211, by texting INFO to 211, or through online chat. It can refer people to gambling support.
  • The Addiction Helpline, run by Recovery Alberta, answers at 1-866-332-2322. It is free, confidential, open 24/7 and covers problem gambling.
  • GameSense Advisors work in every casino and racing entertainment centre in Alberta, alongside a GameSense info centre. GameSense is AGLC's responsible gambling program.

Self-exclusion

Enrolment happens online only, at selfexclusion.ca, through AGLC's Self-Exclusion Program. The first choice is the scope. A person can exclude themselves from Alberta casinos and racing entertainment centres, from regulated online gaming, or from both. Picking both covers the land-based floors and the regulated online sites at the same time.

Then the exclusion gets a length: three years, two years, a single year or six months. The exclusion starts immediately. No early cancellation is possible, so whatever length is picked on day one is the length that runs. On this map, the casino option covers all nine venues, from Century Downs in Balzac to Stoney Nakoda off Highway 40.

Help in the same building

Every casino on this map, from ACE Casino Airport to Grey Eagle on Tsuut'ina Nation land, has GameSense Advisors and a GameSense info centre on site. The help desk shares a roof with the slots, which makes it the one distance on this site that needs no straight line. A question can be asked there without leaving the building.

Paid links in this guide are confined to the home page. Each one is labelled Ad. Inner pages, this one included, carry none, and links to regulators and help services are not paid.

Questions

Is calling 211 free and private?

It is free and confidential, and 211 Alberta runs 24/7. The same holds for texting INFO to 211 or using its online chat, and it can refer people to gambling support.

Can self-exclusion cover online sites too?

It can, as one of three options. At selfexclusion.ca a person chooses regulated online gaming, Alberta casinos and racing entertainment centres, or both together.

Can I cancel self-exclusion early?

Early cancellation is not possible. Once enrolment is done, the exclusion applies at once. It lasts for the entire term chosen then: three years, two years, a single year or six months. For support during that time, the Addiction Helpline answers at 1-866-332-2322.

Where to reach them

Back to the map